Customer Support

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-7 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED.

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

We will provide a notice on our shipping dates before and during any extended holiday.

After the carrier has received your item, it can take up to two weeks for us to receive and process your return. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.

If you wish to cancel your order, please feel free to contact us by phone, email or live chat as soon as possible. If the request for cancellation occurs after shipment, please view our return policy.

You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can refer to at any time to check its progress.

Canceling an order is the last thing we want to do, but in some situations cancellation is the best option to save you time and money. You’ll receive an email if any part of your order is canceled or if we need additional information to process your order.

Order delays can occur for a variety of reasons. An example can be a delay in the delivery network due to weather conditions, an incorrect or incomplete address among other reasons. Please contact us for assistance at any time.

To add a new FAQ follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Add a new question & answer

3. Assign your FAQ to a category

4. Save and publish.

You can always come back and edit your FAQs.

Yes. To add media follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Create a new FAQ or edit an existing one

3. From the answer text box click on the video, image or GIF icon

4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.